PayPal Says I Paid But Taitale Doesn't

PayPal Says I Paid But Taitale Doesn't

Postby geckocave » Fri Mar 13, 2015 5:59 pm

I'm using my friend's account right now. I'm getting him this game as a late Christmas present, and my PayPal account has taken the money from me but Taitale won't let me redeem the steam code. I had the exact same problem when I bought the game for myself. It was resolved, but I don't want to tell my friend I wasted my money and didn't actually get him something when it doesn't work this time.

Cheers!
- Lytning31 (using geckocave's account)
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Re: PayPal Says I Paid But Taitale Doesn't

Postby Sypheria » Sat Mar 14, 2015 1:25 am

You haven't claimed the money onto the account yet.

You need to do that from the email, then choose and lock in the tier, then redeem the Steam key.
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Re: PayPal Says I Paid But Taitale Doesn't

Postby geckocave » Sat Mar 14, 2015 11:49 am

Am I correct to assume that the email this is sent to is the email the account is on? Otherwise, is it the PayPal email?
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Re: PayPal Says I Paid But Taitale Doesn't

Postby Sypheria » Sat Mar 14, 2015 12:43 pm

I don't know where it goes.
The guy who made the system isn't with us anymore.
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Re: PayPal Says I Paid But Taitale Doesn't

Postby geckocave » Fri Mar 20, 2015 9:25 pm

Can I have someone manually add this to geckocave's account? Someone did this for me when I got it for myself, and it worked, finally. The payment was confirmed as of Tuesday, but it still says gecko cave doesn't have the game.

Thanks,
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Re: PayPal Says I Paid But Taitale Doesn't

Postby Lord Tyrius » Sat Mar 21, 2015 4:00 am

You haven't gotten an email on any of the accounts? Have you checked spam folders?
You can also try to resend it http://taitale.com/?page=product_redeem&resend_code=1 and see if that helps.
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