Somehow messed up? No tier selcted? Need a reset? Read this!

Somehow messed up? No tier selcted? Need a reset? Read this!

Postby Lord Tyrius » Wed Feb 12, 2014 9:29 am

If you continued without selecting a tier or have a different issue that requires your account to be reset, send in a email to kickstarter@taitale.com .. (This is the case when the currently selected tier is displayed as "Donation".)

### Highjacking OP ###

New changes implemented.

If it says you have the Donation tier on the http://www.taitale.com/?page=product_redeem page then you can still upgrade your tier from the http://www.taitale.com/?page=kickstarter_tier page.

If the product_redeem page does not say you have a tier, then check the kickstarter_tier page to select a tier.

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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Minimoff » Wed Feb 12, 2014 7:02 pm

Hi Sypheria,
I'm an Infiltrator who was over-zealous and didn't read the instructions fully :S. I didn't redeem my Infiltrator reward and now have $75 just sitting there, mocking me, so if you could help me out that would be amazing.

Thanks, Minimoff.
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Sypheria » Wed Feb 12, 2014 7:18 pm

You have been reset. ^_^
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Minimoff » Wed Feb 12, 2014 7:31 pm

I'm in, thank you soooooooo much :D
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby blackeagle » Wed Feb 12, 2014 8:00 pm

I seemed to have done it to myself as well, didn't select the tier, can I be reset? Thank You!!!
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Sypheria » Wed Feb 12, 2014 8:21 pm

Done.
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Dr4kon » Thu Feb 13, 2014 1:39 am

Same problem here. Would be nice if you could reset my account too :(
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Sypheria » Thu Feb 13, 2014 3:15 am

You're good.
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby rixxor » Thu Feb 13, 2014 6:33 am

Hey guys,

i got youre email, and there was no Infiltrator access in it.

I spend 75$, at first 25$ on 06. january 2014 and then 50$ on 24. january 2014 over PayPal.
But on my account, there is only the 50$ donation.

It is the same, like this post: http://forum.novusaeterno.com/viewtopic.php?f=9&t=5995

Can you fix that please, and send me a Infiltrator access e-mail, so that i can play youre awesome game?

Account: rixxor

PayPal e-mail: the same adress, that i use for this Account!

i wrote two e-mails to kickstarter@taitale.com but nothing happend.

please help!


Thanx!
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Re: Somehow messed up? No tier selcted? Need a reset? Read t

Postby Sypheria » Thu Feb 13, 2014 8:11 am

You get a email for every donation made. You need to click the links in all emails to link each one individually to your account.
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