Cannot Authenticate

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Re: Cannot Authenticate

Postby geckocr » Thu Dec 11, 2014 9:02 pm

I am getting a response that says i don't own the game, but i paid for it
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Re: Cannot Authenticate

Postby Sypheria » Thu Dec 11, 2014 9:12 pm

Did you click Redeem next to your Steam Key on the item redemption page?
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Re: Cannot Authenticate

Postby geckocr » Thu Dec 11, 2014 9:15 pm

no i didn't. All i see on the items and redeeming page is "1 x Kickstarter - Karcharias Fleet". there is no steam key nor redeem on the page. I also went to the original e-mail and it says my account is already active.
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Re: Cannot Authenticate

Postby Sypheria » Thu Dec 11, 2014 9:16 pm

Did you finalize your tier, or did you spend the credit you were given on add-ons?
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Re: Cannot Authenticate

Postby geckocr » Thu Dec 11, 2014 9:21 pm

oh i may have spent it on add-ons. I thought that was the one that was suppose to come with the kickstarter campaign so i clicked on it
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Re: Cannot Authenticate

Postby Sypheria » Thu Dec 11, 2014 9:46 pm

Send a PM to PerfectDeath.
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Re: Cannot Authenticate

Postby Yamitri » Thu Dec 11, 2014 11:25 pm

I keep getting "server is down" whenever i try to log in.
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Re: Cannot Authenticate

Postby Sypheria » Thu Dec 11, 2014 11:32 pm

Because the server is down.
I am currently starting it up with fixes.
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Re: Cannot Authenticate

Postby Vunt1029 » Fri Dec 12, 2014 5:40 am

For those getting the Adam spilled his paint message, don't use the desktop icon. Launch the game from its install directory /live/bin/Novus Aeterno

I can run the game this way, but I'm getting a server down message at the moment.
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Re: Cannot Authenticate

Postby Dylyan » Fri Dec 12, 2014 6:10 am

Yeah, same here - Server is Down.
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