Kickstarter Resets (Do Not Own The Game)

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Re: Kickstarter Resets (Do Not Own The Game)

Postby PerfectDeath » Mon Dec 22, 2014 11:15 am

Skyleed wrote:I am in need of a reset. I attempted to purchase an apocalypse terraform token by accident (and then used paypal for $10 thinking that it was a separate purchase), and need that resetted please.

You will need to reclick your claim code links to claim all of your purchases. If you don't have those emails, you can resend them from here:

http://taitale.com/?page=product_redeem&resend_code=1
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Re: Kickstarter Resets (Do Not Own The Game)

Postby Skyleed » Mon Dec 22, 2014 2:57 pm

My thanks Aetherblade.
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Re: Kickstarter Resets (Do Not Own The Game)

Postby znmaddog » Mon Dec 22, 2014 7:49 pm

I am in need of a reset i don't own the game on my account but i did purchase the $35 on kickstarter.
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Re: Kickstarter Resets (Do Not Own The Game)

Postby PerfectDeath » Mon Dec 22, 2014 8:50 pm

znmaddog wrote:I am in need of a reset i don't own the game on my account but i did purchase the $35 on kickstarter.

You don't need a reset, just go here: http://taitale.com/?page=kickstarter_tier and click continue, then your items will appear on the product redeem page like below on the right:

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Re: Kickstarter Resets (Do Not Own The Game)

Postby AxDhoqak » Tue Dec 23, 2014 1:46 pm

Well, I have the same problem, but when I look in my portfolio it is empty. When I opt for resending the claim code, it simpy tells me there are no unclaimed paypal payments for my email address. But I do have a confirmation of payment from paypal that I backup with $35,- on Jan 5th. I always thought it funny not to have received any email from Taitale after backing. Did I miss something? Should I have done something additional to let Tailtale know that I backed them via Kickstarter?

Can anyone please advise?

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Re: Kickstarter Resets (Do Not Own The Game)

Postby Lord Tyrius » Tue Dec 23, 2014 1:49 pm

You should have received an email with a link to claim your funds. Just wait until PD or Aether check this thread again, they will help you getting through :)
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Re: Kickstarter Resets (Do Not Own The Game)

Postby AxDhoqak » Tue Dec 23, 2014 1:55 pm

Ok, thanks, I'll practice my patience for a while then :grin: . I also contacted kickstarter@tailtale.com and I do have a paypal confirmation code if that is of any help.

C U soon in game I hope.

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Re: Kickstarter Resets (Do Not Own The Game)

Postby Amatheroth » Tue Dec 30, 2014 9:09 pm

OK first: i will need a reset as i only purchased pizza ;-)
But second: do i need steam to play the Game ?
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Re: Kickstarter Resets (Do Not Own The Game)

Postby PerfectDeath » Tue Dec 30, 2014 9:39 pm

Amatheroth wrote:OK first: i will need a reset as i only purchased pizza ;-)
But second: do i need steam to play the Game ?
Greetings
Ama

I reset your account; you can reclaim your funds again and they will appear on your tier selection page.

Then, if you want the steam key you will need to manually select at least the $25 tier and probably have to make an upgrade purchase. That will send a 2nd claim code email you will also need to click.

The http://www.taitale.com/?page=product_re ... end_code=1 page will resend emails with each claim code for you

and the http://www.taitale.com/?page=kickstarter_tier page is where you will need to go to view your tiers.
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Re: Kickstarter Resets (Do Not Own The Game)

Postby Amatheroth » Tue Dec 30, 2014 9:58 pm

Where do i reset my account ?
Can't find such a button ???
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