Kickstarter Tier and Claiming Guide

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Kickstarter Tier and Claiming Guide

Postby PerfectDeath » Tue Jan 13, 2015 3:00 pm

Kickstarter Backers Not Yet Claimed
There is a resend link on the http://www.taitale.com/?page=product_redeem page, http://www.taitale.com/?page=product_re ... end_code=1 which can send a new claim code email.
If you have proof of your purchase and no claim codes are sent, let us know.



Currently the only way to purchase Novus Aeterno is to make a paypal purchase of a kickstarter tier from our website you can find here: http://novusaeterno.com/?p=1547
*EDIT: Purchasing game access via Paypal has been disabled for now*

An automated email will be sent to your email address, at the bottom of this email is a link to claim the funds onto your taitale.com account. Doing so will redirect you to the http://www.taitale.com/?page=kickstarter_tier page.

If you are using GMail, you will have to enable your junkmail folder.
Google hides messages from us by default.
The junk folder can be shown by clicking the "More V" button on the left.


Be sure the kickstarter tier you want is selected, for an example, the image below demonstrates what this page looks like when the $25 tier is selected. Clicking Lock-in Tier will finalize this tier choice.

Image

If you do not click continue your tier will not be claimed; thus, you will not get the items. Your wallet funds will stay in your account and you can revisit this page again.
One issue that can happen is when this step is skipped and the funds are used on add-on items from the http://www.taitale.com/?page=product_redeem page.

Image

This image shows, on the left, an account which used the $25 for an addon. On the right is what an account looks like when the tier is properly claimed and "Game Activation" is redeemed.
For the issue on the left, send a message to us via the help system on the bottom right of any http://www.novusaeterno.com or http://www.taitale.com webpage and ask for a kickstarter reset.

When an account is reset, the claim code from the old automated email will need to be reclicked. There is a resend link on the http://www.taitale.com/?page=product_redeem page, http://www.taitale.com/?page=product_re ... end_code=1 which can send a new claim code email.
If you have proof of your purchase and no claim codes are sent, let us know.

Redeem "Game Activation" to bind login rights to the Live server forever onto your account.

To install
The game client downloads can be accessed here: http://www.taitale.com/?page=profile
If you just downloaded the patcher only, be sure to place it inside of a folder, ie create a Novus Aeterno folder for it before running the patcher file.
The full installer is the better download choice to reduce patching times!

Let me know if there is any other information you need on this topic. You can also find me lurking around on our public steam chat group, anyone can join the chat without joining the group: http://steamcommunity.com/groups/NovusA ... filtrators
Image
support@taitale.com - kickstarter@taitale.com
I try to be on our Steam Chat as often as possible.
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Re: Kickstarter Tier and Claiming Guide

Postby Huginn » Tue Jan 13, 2015 6:53 pm

I've asked this before but ill write it here so everyone can get a proper answer.

I live outside the US. I ordered the special edition hardcover lore bible.

You guys dont have a option for trade. And you asked for 25 USD for mailing cost.

When can we input the remaining 25 USD i got sitting at my account for it?
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Re: Kickstarter Tier and Claiming Guide

Postby Sypheria » Tue Jan 13, 2015 7:30 pm

We'll add that when we're getting ready to ship rewards.
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Re: Kickstarter Tier and Claiming Guide

Postby Huginn » Wed Jan 14, 2015 2:33 pm

Sypheria wrote:We'll add that when we're getting ready to ship rewards.


Any eta on the physical or digital rewards? Was hoping for last year but thats not gonna happen now lol
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Re: Kickstarter Tier and Claiming Guide

Postby Sypheria » Wed Jan 14, 2015 2:58 pm

No eta.
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Re: Kickstarter Tier and Claiming Guide

Postby toman222 » Thu Jan 15, 2015 11:19 am

So you can't buy the game right now?
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Re: Kickstarter Tier and Claiming Guide

Postby Lord Tyrius » Thu Jan 15, 2015 11:21 am

You can, just follow the steps in the first post. Right now you can only redeem game access ($25+), the other rewards will follow as they become available.
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Re: Kickstarter Tier and Claiming Guide

Postby PerfectDeath » Thu Jan 15, 2015 11:37 am

Also, keep in mind, you can probably find me idling in our steam group chat: http://steamcommunity.com/groups/NovusA ... filtrators though, I may be AFK at time (sleeping or something).
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Re: Kickstarter Tier and Claiming Guide

Postby ItsDarthChaos » Mon Jan 26, 2015 6:55 pm

Just checking in... It's been around a year now since the Kikstarter... Am I crazy and somehow missed the rewards being shipped and the stuff got lost in the mail, or are they still in the works. Just making sure, lol.
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Re: Kickstarter Tier and Claiming Guide

Postby Lord Tyrius » Tue Jan 27, 2015 7:52 am

I don't think physical rewards have been shipped yet.
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- Cheers!, Tyrius
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